Banks can create a seamless, high-quality, convenient and easy-to-use customer engagement experience using Video Banking Solution – Kuber. Kuber offers an Omni channel experience that combines Traditional Banking (In Person Experience) with Digital Banking (Any Time Any Where)
Our digital business platform solution lets the Banks provide unique customer care by using our workflow and virtual presence interactive solution.
Customer and agent can see “Face to Face” each other at real time while the agent assists the customer with their queries.
- Available on all devices. Can be extended to ATM/VTM/ITM/XTM/Kiosk
- Intelligent Skill based call routing to connect right agent with customers.
- Highly secured with OTP, customer picture authentication and 128-bit secure communication.
- High quality Video, document exchange, screen sharing, etc., gives Unique customer experience, as if they are across the table with bank agents in person.
- Also allows scheduling of appointments between customer and Bank.
- Save customer interaction record.
- Two-way document exchange between agent and customer.
- Allows supervisor intervention when needed.
- Readymade reports to check customer care center performance.
- Communication with systems like printer, scanner, bio-metric devices, etc.
- Open & intelligent web services allow integration with legacy systems, cheque printing machine, Smart ATMs, etc.